Entity Tax — International Financial Expert

HELP CENTER

Intelligent Support Center

Find practical instructions for accounts, requests, services, payments, encrypted communication and marketplace features.

Common questions

#1How do I create an account or sign in?

Choose Register in the header, select your role, complete the required contact verification and then sign in. After sign-in, Register is hidden and My account is shown.

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#2How do I publish a tax or accounting request?

Choose Post a request, complete the core facts, use AI guidance to identify missing information, and submit. Your request can receive quotes in the Demand Hall. Do not put highly sensitive identifiers in public fields.

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#3Can I send an existing request to an accountant?

Yes. When viewing a suitable accountant or service, choose the option to send an existing request and select one of your published requests. This avoids completing the request form again and keeps the recipient linked to the order flow.

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#4How do payments, refunds and disputes work?

The checkout shows applicable fees and provider terms before payment. Stripe handles supported checkout and Connect transfers; Airwallex handles enabled order payments and transfers to reviewed bank beneficiaries. A browser return, pending transfer or platform hold is not proof of bank receipt or a licensed escrow arrangement. Refunds depend on performance, evidence, provider processing and mandatory law, not a blanket non-refund rule. Risk reserves are not insurance or guaranteed compensation; review their amount, deductions and exit conditions before participation.

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#5How do encrypted chat, files and offline email notices work?

The current messaging design encrypts content on participant devices. Servers and configured relays process ciphertext, routing, public keys and delivery metadata, not participant private keys. Offline ciphertext has a configured lifetime of no more than seven days; receipt and cleanup jobs trigger deletion. Storage backups and copies already downloaded may last longer. Losing a device key can make content unreadable. This does not promise forward secrecy, real-time calling or remote erasure. Evidence voluntarily submitted for review is a separate readable copy available only to authorized reviewers.

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#6What should I do before buying or selling a company?

Treat listings as information, not verification. Use an independent lawyer, CPA or registered agent for legal, tax, financial and operational due diligence. A verified badge means the stated review workflow was completed; it is not a guarantee of value, liabilities or transaction success.

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#7What can the platform AI do?

AI can organize request information, identify possible missing items, support site search and explain platform use. It does not replace a qualified professional and important results must be independently verified.

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#8What does the platform provide?

Entity Tax connects customers with independent tax, accounting and business professionals. Users publish requests and services, exchange quotes, manage orders and documents, and use available payment, messaging and support tools. Company-transfer and investment listings are information supplied by users.

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#9How is AI knowledge managed?

Approved knowledge is versioned and reviewed. Publication on the site does not authorize using private data for AI training. Check sources and report incorrect answers.

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#10Where are workpapers processed?

Local financial imports and calculations run in your browser. You provide your own limited external token when requesting a tax-data synchronization. The server temporarily uses it to retrieve and normalize authorized data; the connector does not persist your token or raw transaction rows. Minimal audit metadata and reconciliation hashes may remain. A selected handoff can use browser session storage; clear it or close the session after exporting. Materials deliberately uploaded for orders, certification, support or evidence follow their separate storage workflow, not this local-only rule.

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#11Which policy language applies?

Policies are maintained in English, Spanish, Japanese, Simplified and Traditional Chinese. If wording differs, request clarification; translations do not waive mandatory local rights or establish local licensing.

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#12Privacy Policy

Entitytax LLC is registered in Wyoming, United States. Our intended service markets include the United States, Canada, Australia, Japan, Mainland China, Hong Kong and Taiwan, the European Union, ASEAN and West Asia. Specific country and service availability depends on local requirements, provider qualifications and payment eligibility; this list is not a promise that every service is available or licensed everywhere. Contact support@mail.entitytax.com for privacy requests, complaints or availability enquiries. We process account and contact details, password hashes, verification submissions, public listings, quotes, orders, payment references, support and dispute materials, device/session information and security logs to operate services, authenticate users, deliver notices, prevent abuse and meet legal obligations. Optional analytics measures approved public-page usage. Independent professionals may separately control information used in their engagements. Local financial imports and calculations run in your browser. You provide your own limited external token when requesting a tax-data synchronization. The server temporarily uses it to retrieve and normalize authorized data; the connector does not persist your token or raw transaction rows. Minimal audit metadata and reconciliation hashes may remain. A selected handoff can use browser session storage; clear it or close the session after exporting. Materials deliberately uploaded for orders, certification, support or evidence follow their separate storage workflow, not this local-only rule. The current messaging design encrypts content on participant devices. Servers and configured relays process ciphertext, routing, public keys and delivery metadata, not participant private keys. Offline ciphertext has a configured lifetime of no more than seven days; receipt and cleanup jobs trigger deletion. Storage backups and copies already downloaded may last longer. Losing a device key can make content unreadable. This does not promise forward secrecy, real-time calling or remote erasure. Evidence voluntarily submitted for review is a separate readable copy available only to authorized reviewers. Necessary data may reach your chosen professional, configured hosting/storage providers, Stripe or Airwallex, email/SMS services and authorized reviewers. Optional AI features may send the inputs you submit to the disclosed configured provider, including OpenAI or DeepSeek; the support assistant uses approved knowledge and an optional local model. Public-page text is not automatically sent for AI translation. Authorized legal disclosures may also occur. Operator locations, processors, transfer grounds and safeguards must be identified for the countries served; no certification or cross-border exemption is implied. Retention follows the purpose and applicable tax, accounting, dispute and security obligations, not a promise to delete everything when an account closes. Published content can be hidden while originals and action logs remain for review. Backups and legal holds may delay erasure. Device keys, exported files and session handoffs have separate browser lifetimes. We restrict access and protect stored credentials, but cannot guarantee absolute security. The operator must maintain a documented retention/deletion schedule and incident-response process before public launch. Where applicable, processing relies on performing requested services, legal obligations, assessed legitimate interests or your consent for optional uses. Depending on your location, you may request access, correction, deletion, portability, restriction or objection, withdraw consent, appeal a decision or complain to your regulator. Use the published privacy contact and provide only what is needed to verify the request. We do not require a password by email. Mandatory retention and others' rights may limit a request; applicable response periods and explanations must be respected. Non-essential analytics can be declined without losing core service access. Sign-in/security cookies and your language choice support requested functions. Encrypted device keys may persist in browser storage; local workpaper handoffs and checkout request identifiers can use session storage. Optional analytics is off until accepted, avoids sensitive workspaces and does not collect page/button text. Your analytics choice lasts up to 180 days and can be changed here. Global Privacy Control or Do Not Track keeps optional analytics off. Necessary security and transaction audit records remain separate. Use accurate information and act only for yourself or an organization you are authorized to represent. The service is intended for adults aged 18 or older and not for children. Protect login and device keys, report suspected compromise and do not share privileged accounts. Professionals must maintain qualifications required for the work and location. A displayed badge does not replace independent verification.

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